Terms & Conditions
These Terms and Conditions govern the transfer and day-tour services provided by TransferBulgaria ("we", "us", "our") and form the agreement between us and you, the customer, when you make a booking. By booking a service with us, you confirm that you have read, understood and accept these terms. Please read them alongside our Privacy & Cookies Policy.
Booking and confirmation
You can request a booking through our website, by email, phone, WhatsApp or Viber. A booking is only confirmed once we have sent you a confirmation with the agreed details and price. Please check that confirmation carefully and tell us straight away if anything is wrong, as it may not be possible to correct details close to your travel time. It is your responsibility to provide complete and accurate information at the time of booking.
Prices and what's included
The price we confirm is a fixed, per-vehicle price for the route and service agreed, unless stated otherwise. It covers the journey described in your confirmation, including flight monitoring and the free waiting time set out below. It does not include gratuities, additional stops, extra waiting beyond the included allowance, entry fees on tours, or any request added after booking. Any extra will be agreed with you and added to the price.
Payment
Payments are accepted in EUR online in advance and in rare in cash to the driver at the beginning of the journey. Prices shown on the website are a guide and are confirmed at the time of booking.
Changes by you
If you need to change the date, time, pickup point, destination or passenger numbers, contact us as early as possible and we will do our best to accommodate you, subject to availability. A change may affect the price. Significant changes made at short notice may be treated as a cancellation and re-booking.
Cancellations and refunds
To cancel, contact us using the details below. Free cancellation up to 48 hours before the scheduled pickup; cancellations within 48-24 hours will be charged in 50%. No refund is due for a no-show or for cancellation within 24 hours.
Pickups, waiting time and no-shows
For airport pickups we monitor your flight and adjust to its actual landing time, so a delayed flight does not cost you your transfer. We include a free waiting period of 60 minutes after an international flight lands, and 15 minutes for other pickups. If you need more time, additional waiting may be charged at 10 EUR per 30 minutes.
Please be ready at the agreed pickup point at the agreed time and keep your phone reachable. If we cannot locate you and you do not respond within the waiting period, or you fail to appear, this is treated as a no-show and the full price may be retained. If you realise you will be late, contact us immediately and we will help where we can.
Delays and force majeure
We plan sensible time for every journey, but we are not liable for delays caused by events beyond our reasonable control, including traffic, road closures, accidents, severe weather, snow and ice on mountain roads, or other force majeure. Where winter conditions or similar make a route unsafe, we may adjust timing or, in rare cases, be unable to complete the journey; in that case we will discuss the best available option with you. We recommend allowing a comfortable buffer for return journeys to the airport.
Your responsibilities
You are responsible for giving us accurate flight numbers, arrival times, pickup and drop-off addresses, and passenger and luggage numbers, and for telling us about anything that affects the vehicle we should send. The number of passengers must not exceed the seating capacity of the booked vehicle. You are responsible for having valid travel documents for your journey where relevant.
Luggage, child seats and special requests
Please tell us your luggage at the time of booking, including ski or snowboard bags and any oversized items, so we send a suitable vehicle. Child seats are available on request; let us know the ages of children travelling so the correct seat can be provided. We cannot guarantee requests made after a booking is confirmed if they change the vehicle required.
Conduct and safety
For everyone's safety, seat belts must be worn at all times, and child seats used where provided. Our vehicles are non-smoking. Our drivers may refuse to carry, or may end a journey for, any passenger who behaves in a way that is unsafe, abusive, or unlawful, or who is heavily intoxicated, without refund. You are responsible for any damage or excessive soiling of the vehicle caused by you or your party, and a cleaning or repair charge of 50 EUR may apply.
Day tours
Day tours run at an agreed pace with hotel pickup. Entry fees, meals and personal expenses are not included unless stated. Some sites, such as the Buzludzha monument, can only be viewed from the outside, and opening times or access at monasteries and other sites may change; we will adapt the day where needed. Activities such as horse riding carry inherent risks and are undertaken at your own responsibility, subject to the safety instructions given on the day. Itineraries may be adjusted for weather, road or site conditions.
Our liability
We will provide our services with reasonable skill and care. We are responsible for loss or damage you suffer as a direct result of our failure to do so, except where it is caused by you, by a third party unconnected with the service, or by force majeure. We are not liable for indirect or consequential losses, such as missed flights, connections or events, where these do not result from our own fault. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot be limited under Bulgarian law.
Complaints
If something goes wrong during your journey or tour, please tell the driver at the time so we have the chance to put it right. If the matter is not resolved, contact us with full details within 7 days at info@transferbulgaria.com and we will respond as quickly as we can.
Governing law
These terms are governed by the laws of Bulgaria, and any dispute will be subject to the jurisdiction of the competent Bulgarian courts. If any provision is found unenforceable, the remaining provisions continue in effect.
Contact
TransferBulgaria - Bulgaria, Sofia, 2 Sveta Gora Str. Phone +359 879 59 86 48, email info@transferbulgaria.com.